Frequently Asked Questions
Everything you need to know about your Lumé experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the specific fabric stretch notes.
Are Lumé garments ethically produced?
Yes, we partner exclusively with fair-trade certified factories that prioritize safe working conditions and sustainable manufacturing processes to ensure high-quality, conscious fashion.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Klarna and Afterpay.